Legal and Privacy
Terms And Conditions
1. TERMS OF WEBSITE USE
2. INFORMATION ABOUT US
The Website is a site operated by ROXANE UK Limited (“ROXANE UK” or “we”). We are registered in England and Wales under company number 02820942 and have our registered office at Hangers 3, 4 and 5, Wood End Lane, Fradley Park, Lichfield, WS13 8EL. Our main trading address is Hangers 3, 4 and 5, Wood End Lane, Fradley Park, Lichfield, WS13 8EL, UK. Our VAT number is 601287469.
3. ACCESSING THE WEBSITE
Access to the Website is permitted on a temporary basis, and ROXANE UK reserve the right to withdraw or amend the service we provide on the Website without notice (see below). ROXANE UK will not be liable if for any reason the Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of the Website, or our entire site, to users who have registered with us.
When using the Website, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.
4. INTELLECTUAL PROPERTY RIGHTS
ROXANE UK are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and you may draw the attention of others within your organisation to material posted on the Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
ROXANE UK’ status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.
You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from ROXANE UK or our licensors.
5. RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.
6. THE WEBSITE CHANGES REGULARLY
ROXANE UK aim to update the Website regularly, and may change the content at any time. If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and ROXANE UK are under no obligation to update such material.
7. OUR LIABILITY
The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, Roxane UK, other members of our group of companies and third parties connected to us hereby expressly exclude:
1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
2. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
1. loss of income or revenue;
2. loss of business;
3. loss of profits or contracts;
4. loss of anticipated savings;
5. loss of data;
6. loss of goodwill;
7. wasted management or office time; and
8. for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
8. INFORMATION ABOUT YOU AND YOUR VISITS TO THE WEBSITE
9. UPLOADING MATERIAL TO THE WEBSITE
Whenever you make use of a feature that allows you to upload material to the Website, or to make contact with other users of the Website, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to the Website will be considered non-confidential and non-proprietary, and Roxane UK have the right to use, copy, distribute and disclose to third parties any such material for any purpose. ROXANE UK also has the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
Roxane UK will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
Roxane UK has the right to remove any material or posting you make on the Website if, in Roxane UK’ opinion, such material does not comply with the content standards set out in our acceptable use policy.
10. VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Roxane UK will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
Roxane UK will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
11. LINKING TO THE WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. Roxane UK reserves the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on the Website other than that set out above, please address your request to Customer Care Team, Roxane UK, Armathwaite, Cumbria, CA4 9TU.
12. LINKS FROM THE WEBSITE
Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
13. JURISDICTION AND APPLICABLE LAW
14. TRADE MARKS
Aqua Pura is trade mark of Roxane UK or a member of Roxane UK or an associate company.
16. YOUR CONCERNS
If you have any concerns about material which appears on the Website, please contact the Customer Care Team, Roxane UK, Armathwaite, Cumbria, CA4 9TU.
Thank you for visiting the Website.
Acceptable use policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.aqua-pura.com (the “Website”). This acceptable use policy applies to all users of, and visitors to, the Website.
Your use of the Website means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
The Website is a website operated by Roxane UK (“we”). Roxane UK are registered in England and Wales under company number 02820942 and we have our registered office at Hangers 3, 4 and 5, Wood End Lane, Fradley Park, Lichfield, WS13 8EL.. Our main trading address is Hangers 3, 4 and 5, Wood End Lane, Fradley Park, Lichfield, WS13 8EL, UK.
Our VAT number is 601287469.
1. Prohibited uses
You may use the Website only for lawful purposes. You may not use the Website:
1. in any way that breaches any applicable local, national or international law or regulation.
2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
3. for the purpose of harming or attempting to harm minors in any way.
4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
6. to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
1. not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of the provisions of our terms of website use.
2. not to access without authority, interfere with, damage or disrupt:
1. any part of the Website;
2. any equipment or network on which the Website is stored;
3. any software used in the provision of the Website; or
4. any equipment or network or software owned or used by any third party.
2. Interactive services
Roxane UK may from time to time provide interactive services on the Website, including, without limitation:
1. chat rooms.
2. bulletin boards.
Where we do provide any Interactive Service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
Roxane UK will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any Interactive Service provided on the Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, Roxane UK are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Website, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any Interactive Service should be made aware of the potential risks to them.
Where we do moderate an Interactive Service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
3. Content standards
These content standards apply to any and all material which you contribute to the Website (“Contributions”), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
1. be accurate (where they state facts).
2. be genuinely held (where they state opinions).
3. comply with applicable law in the UK and in any country from which they are posted.
1. Contributions must not:
1. contain any material which is defamatory of any person.
2. contain any material which is obscene, offensive, hateful or inflammatory.
3. promote sexually explicit material.
4. promote violence.
5. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
6. infringe any copyright, database right or trade mark of any other person.
7. be likely to deceive any person.
8. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
9. promote any illegal activity.
10. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
11. be likely to harass, upset, embarrass, alarm or annoy any other person.
12. be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
13. give the impression that they emanate from ROXANE UK, if this is not the case.
14. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
4. Suspension and termination
Roxane UK will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Website. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use the Website, and may result in our taking all or any of the following actions:
1. immediate, temporary or permanent withdrawal of your right to use the Website.
2. immediate, temporary or permanent removal of any posting or material uploaded by you to the Website.
3. issue of a warning to you.
4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
5. further legal action against you.
6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Roxane UK exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and Roxane UK may take any other action we reasonably deem appropriate.
5. Changes to the acceptable use policy
Roxane UK may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Website.
Roxane UK Ltd and its group companies respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. CUSTOMERS AND SUPPLIERS
5. HOW WE USE YOUR PERSONAL DATA
6. DISCLOSURES OF YOUR PERSONAL DATA
7. INTERNATIONAL TRANSFERS
8. DATA SECURITY
9. DATA RETENTION
10. YOUR LEGAL RIGHTS
1. IMPORTANT INFORMATION AND WHO WE ARE
1.1 Purpose of this privacy notice
This privacy notice aims to give you information on how ROXANE UK collects and processes your personal data through your use of this website, including any data you may provide through this website.
This website is not intended for children and we do not knowingly collect data relating to children. In the event that there is a special campaign, competition or promotion for children to participate in we shall ensure that any required consents are obtained from a parent or guardian and supplemental privacy notices may be provided setting out very clearly how and why that data is being used.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
ROXANE UK is made up of different legal entities, details of which can be found below.
This privacy notice is issued on behalf of ROXANE UK so when we mention, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in ROXANE UK responsible for processing your data. ROXANE UK is the controller and responsible for this website.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Personal Data Referent using the following details:
write to the Personal Data Referent, at Roxane UK, Hangers 3, 4 and 5, Wood End Lane, Fradley Park, Lichfield, Staffordshire, WS13 8EL.
You have the right to make a complaint at any time to the appropriate supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authorities so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 20th May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.3 Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Data relating to Health. If you log a customer service issue or you make a complaint relating to a product and the information is relevant to the complaint.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) unless this is required in order for us to process a customer services complaint or claim that you log. Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, if you have won an on-line promotion or competition and we need personal information to provide you with such prize). We will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• subscribe to our service or publications;
• request marketing to be sent to you;
• log a customer services issue;
• call the customer services contact line (on calling the line, you will be notified that your calls will be recorded);
• enter a competition, promotion or survey;
• give us some feedback;
• request further information is sent to you;
• when you report a problem with the website.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us improve our websites and to deliver a better and more personalised service. They enable us to estimate its audience size and usage pattern, store information about your preferences (where our legitimate interest does not override your rights and freedoms) and to speed up your searches. You may refuse to accept cookies (see below).
4. CUSTOMERS AND SUPPLIERS
Whilst the vast majority of data shared between us and our customers and suppliers is business related there may be some personal data exchanged. Such personal data may be provided to us directly from employees, workers and contractors of our customers and suppliers or by the customer or supplier company. We would categorise this data as Reference Data including name, job title, contact details and enables us to manage our contract and relationship with our customers and suppliers. For emergency situations such as in the event of a product safety or integrity issue we may retain out of hours contact details of the employees, workers and contractors of our Customers and Suppliers to ensure that we can respond to any emergency product safety or integrity or other emergency mattes and mitigate any harm.
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Customers and Suppliers
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have provided your specific opt-in consent to receive such information.
Refuse to Accept Cookies
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out above.
• Internal Third Parties – other companies in Roxane UK acting as joint controllers or processors and who are based in the United Kingdom and France and other applicable European jurisdictions.
• External Third Parties:
o service providers acting as processors based in the United Kingdom and France and other European jurisdictions who provide IT and system administration services.
o Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom and France or other European Jurisdictions who provide consultancy, legal, insurance and accounting services.
o Tax authorities, regulators and other authorities acting as processors or joint controllers based in the appropriate European jurisdiction who require reporting of processing activities in certain circumstances.
o PR and marketing consultancy agents acting as processors based in the European Economic Area (particularly UK or France or other European jurisdictions).
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. INTERNATIONAL TRANSFERS
In the event that your personal data is transferred outside the European Economic Area (EEA) (which includes the United Kingdom following Brexit), we ensure that appropriate safeguards are in place so that your personal data is treated with the same level of security.
8. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. DATA RETENTION
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact the Data Protection Officer.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.